Shipping policy

SHIPPING POLICY

Last Updated: August 25, 2026

This Shipping Policy applies to physical Products purchased directly from FALSEFLVG LLC through falseflvg.com.

This Policy should be read together with our Terms of Service. If this Shipping Policy conflicts with the Terms of Service regarding a specific shipping matter, the more specific applicable provision will control to the extent permitted by law.

1. WHERE WE SHIP

FALSEFLVG currently ships orders only to eligible addresses within the United States.

Available shipping destinations may change at any time.

We reserve the right to decline or cancel an order to an address we cannot reasonably or lawfully serve.

2. ORDER PROCESSING AND SHIPMENT

We work to process and ship orders as quickly as reasonably possible.

Unless a different timeframe is expressly stated on the Site, at checkout, or as part of a specific launch or promotion, orders are generally expected to ship within approximately 1–3 business days after the order is successfully placed and payment is authorized.

This is an estimated processing timeframe and not a guaranteed delivery date.

"Business days" generally means Monday through Friday, excluding federal holidays and days on which carriers or our shipping operations are closed.

Processing may take longer during:

  • Product launches;

  • unusually high order volume;

  • holidays;

  • major promotions;

  • severe weather;

  • carrier disruptions;

  • inventory interruptions;

  • address-verification issues;

  • payment or fraud reviews; or

  • other circumstances reasonably affecting fulfillment.

If we become unable to ship your order within a timeframe we represented, FALSEFLVG will provide any notice, cancellation option, consent request, or refund required by applicable law.

3. PREORDERS, LAUNCH ORDERS, AND SPECIAL SHIPPING WINDOWS

Certain Products, launches, presales, limited releases, or promotional offers may have a shipping timeframe different from our ordinary processing timeframe.

When that occurs, the estimated shipping timeframe displayed with that specific offer controls.

Purchasing a Product with a disclosed future shipping or fulfillment date constitutes acknowledgment of that disclosed timeframe, subject to rights provided by applicable law.

If circumstances materially delay shipment beyond an applicable promised timeframe, FALSEFLVG will handle the delay in accordance with applicable law.

4. SHIPPING METHODS, CARRIERS, AND CHARGES

Available shipping methods and charges are displayed at checkout where applicable.

FALSEFLVG may use carriers including, but not limited to:

  • USPS;

  • UPS;

  • FedEx; or

  • other commercial shipping providers.

FALSEFLVG may select or change the carrier used to fulfill an order unless a specific carrier or shipping method was expressly guaranteed as part of the purchase.

Shipping charges, when applicable, are calculated or displayed at checkout before payment.

5. FREE SHIPPING

Certain Products, bundles, quantities, order values, or promotions may qualify for free standard shipping where expressly stated.

For NEWBRAIN, a qualifying 90-Day Supply consisting of three (3) tubs currently includes free standard shipping where that offer is available.

Free shipping:

  • applies only to qualifying orders;

  • has no cash value;

  • cannot be redeemed separately;

  • does not entitle the customer to a cash credit;

  • may be limited to standard shipping;

  • may be limited by destination; and

  • may be modified for future purchases or promotions.

Any free-shipping qualification applicable to your completed order will be shown before or during checkout.

6. SHIPPING ADDRESS ACCURACY

You are responsible for providing a complete and accurate shipping address before submitting your order.

Please review your:

  • recipient name;

  • street address;

  • apartment or unit number;

  • city;

  • state;

  • ZIP code; and

  • other delivery information

carefully before checkout.

FALSEFLVG is not responsible for delays, failed delivery, return-to-sender events, or additional shipping costs caused by incorrect, incomplete, or outdated address information supplied by the customer, except to the extent applicable law provides otherwise.

If you discover an address error, contact:

support@falseflvg.com

as soon as possible.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee a change once an order has entered processing or has been transferred to a carrier.

7. RETURNED-TO-SENDER PACKAGES

A package may be returned to FALSEFLVG because of:

  • an incorrect address;

  • an incomplete address;

  • an undeliverable address;

  • refusal of delivery;

  • failure to retrieve a package;

  • carrier determination that delivery could not be completed; or

  • another delivery issue.

If a package is returned to us, contact support@falseflvg.com.

Depending upon the circumstances and applicable law, FALSEFLVG may:

  • reship the order;

  • request payment of additional shipping costs caused by incorrect customer-supplied information;

  • refund eligible Product charges;

  • cancel the order; or

  • provide another appropriate remedy.

Original shipping charges and additional carrier charges caused by incorrect or incomplete customer-provided information may be nonrefundable to the extent permitted by law.

8. TRACKING INFORMATION

When tracking information is available, we generally send it to the email address associated with your order.

Tracking information may take time to update after a shipping label is created.

A shipping-label notification does not necessarily mean that the carrier has already scanned or physically transported the package.

Carrier tracking systems are operated by third parties and may occasionally contain delays, errors, or incomplete information.

9. DELIVERY ESTIMATES

Transit or delivery estimates provided by:

  • FALSEFLVG;

  • the Site;

  • checkout;

  • a shipping carrier; or

  • a tracking service

are estimates unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside FALSEFLVG's reasonable control, including:

  • carrier delays;

  • severe weather;

  • natural disasters;

  • transportation interruptions;

  • labor disruptions;

  • government actions;

  • peak holiday volume;

  • regional service interruptions; or

  • other events outside our reasonable control.

A delay occurring after timely transfer of an order to the carrier does not automatically entitle the customer to a refund, credit, or replacement unless required by applicable law or another provision of this Policy.

10. LOST OR UNDELIVERED PACKAGES

If tracking does not show your package as delivered and you reasonably believe the shipment has been lost in transit, contact:

support@falseflvg.com

as soon as reasonably possible.

Whenever practical, please contact us within 30 days of the shipment date so we can investigate while carrier information remains readily available.

FALSEFLVG may:

  • review tracking information;

  • confirm the shipping address;

  • contact the carrier;

  • request that the customer initiate or cooperate with a carrier inquiry;

  • request additional reasonable information; or

  • otherwise investigate the shipment.

If FALSEFLVG reasonably determines that purchased merchandise was lost in transit, we may, depending upon the circumstances and subject to applicable law:

  • replace the affected merchandise;

  • issue an applicable refund;

  • issue a store credit where agreed to by the customer; or

  • provide another appropriate remedy.

The availability and form of a remedy may depend upon the facts of the shipment and applicable law.

11. PACKAGES MARKED DELIVERED BUT NOT FOUND

Carrier tracking may occasionally show a package as delivered even though the recipient cannot immediately locate it.

If this occurs, we recommend that you first:

  • verify the shipping address on the order;

  • check around the delivery location;

  • check with other household members;

  • check with neighbors where appropriate;

  • check parcel lockers, mailrooms, front desks, or other common delivery locations; and

  • allow a reasonable period for a premature carrier delivery scan to resolve.

If the package still cannot be located, contact:

support@falseflvg.com

preferably within 14 days after the carrier-reported delivery date.

FALSEFLVG may investigate the delivery with the carrier and may request reasonable information necessary to evaluate the claim.

A carrier's "delivered" scan does not automatically guarantee replacement or refund in every circumstance.

Depending upon the investigation, claim history, carrier information, applicable law, and other relevant circumstances, FALSEFLVG may provide:

  • replacement merchandise;

  • an applicable refund;

  • another appropriate remedy; or

  • assistance pursuing the issue with the carrier.

FALSEFLVG reserves the right to deny fraudulent, abusive, duplicate, or unsupported delivery claims to the extent permitted by law.

12. DAMAGED ORDERS

If merchandise arrives materially damaged during shipment, contact:

support@falseflvg.com

as soon as reasonably possible and preferably within 14 days of delivery.

Please retain the:

  • Product;

  • shipping carton;

  • packaging materials; and

  • shipping label

until the issue is resolved.

We may request:

  • photographs of the Product;

  • photographs of the package;

  • photographs of the shipping label;

  • a description of the damage; or

  • other information reasonably necessary to investigate the claim.

If we verify that purchased merchandise was materially damaged during shipment, FALSEFLVG may provide an appropriate remedy, which may include:

  • replacement;

  • refund;

  • or another remedy required or permitted by applicable law.

13. WRONG OR MISSING ITEMS

If your package arrives but contains:

  • the wrong Product;

  • the wrong quantity; or

  • purchased merchandise that is missing,

contact:

support@falseflvg.com

as soon as reasonably possible and preferably within 14 days of delivery.

We may request photographs or other reasonable information to verify the issue.

Once verified, FALSEFLVG will provide an appropriate remedy, which may include:

  • shipping the missing or correct merchandise;

  • replacement;

  • refund of the affected purchased merchandise; or

  • another remedy required by applicable law.

14. STOLEN PACKAGES

FALSEFLVG cannot control theft occurring after a package has been delivered to the address provided by the customer.

If tracking shows confirmed delivery but you believe the package was stolen, contact us and we will make reasonable efforts to help investigate the issue.

We may recommend or require, depending upon the circumstances:

  • contacting the carrier;

  • checking with neighbors or property management;

  • filing a carrier claim;

  • filing a police report for suspected theft; or

  • providing other reasonable documentation.

FALSEFLVG does not guarantee reimbursement or replacement for every package stolen after confirmed delivery, except where applicable law requires otherwise.

15. TITLE AND RISK OF LOSS

Title and risk of loss will transfer as provided by applicable law.

Nothing in this Shipping Policy is intended to waive consumer rights concerning:

  • non-delivery;

  • damaged merchandise;

  • unauthorized charges;

  • shipment delays; or

  • other rights that cannot legally be waived.

FALSEFLVG's voluntary assistance with a carrier claim, replacement shipment, or other delivery issue does not constitute an admission of legal liability and does not modify the Terms of Service.

16. ORDER CHANGES AND CANCELLATIONS

FALSEFLVG may begin processing orders shortly after they are submitted.

If you want to request a cancellation or change, contact:

support@falseflvg.com

as soon as possible.

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee that an order can be:

  • cancelled;

  • changed;

  • rerouted; or

  • modified

after processing has begun.

If an order has already shipped, it generally cannot be cancelled as an unshipped order.

Nothing in this Section limits cancellation rights required by applicable law.

17. PROMOTIONAL GIFTS AND SHIPPING

Some qualifying orders may include a promotional gift, including limited-edition merchandise such as a Burn the Script hat.

Promotional gifts are:

  • limited in quantity;

  • subject to inventory;

  • available only while supplies last; and

  • not guaranteed merely because an order meets an advertised purchase threshold.

If promotional inventory is exhausted, the qualifying purchased Products may still ship without the gift.

Unless applicable law requires otherwise, the unavailability of a free promotional gift does not create:

  • a shipping refund;

  • a cash payment;

  • a partial refund of purchased Products;

  • store credit; or

  • another monetary entitlement.

Additional promotional-gift terms are contained in our Terms of Service.

18. SHIPPING AND THE 365-DAY FIRST-PURCHASE GUARANTEE

The 365-Day First-Purchase Guarantee is governed by our Terms of Service.

Original shipping charges paid by a customer are not refundable merely because the customer uses the satisfaction guarantee.

Shipping-related claims involving:

  • non-delivery;

  • damaged merchandise;

  • incorrect merchandise;

  • missing purchased merchandise; or

  • an order cancelled before shipment

are separate from the satisfaction guarantee and are handled under this Shipping Policy, the Terms of Service, and applicable law.

19. FRAUD AND ABUSE

FALSEFLVG may investigate shipping claims that reasonably appear:

  • fraudulent;

  • duplicated;

  • manipulated;

  • inconsistent with carrier records; or

  • part of a pattern of abuse.

To the fullest extent permitted by law, FALSEFLVG may deny fraudulent or abusive shipping claims and may restrict or refuse future orders from persons associated with such activity.

This does not limit legitimate consumer rights under applicable law.

20. CHANGES TO THIS SHIPPING POLICY

FALSEFLVG may update this Shipping Policy from time to time.

The Last Updated date at the top indicates the current version.

Changes generally apply prospectively and will not eliminate shipping rights associated with a completed purchase where applicable law does not permit us to do so.

21. CONTACT

For shipping questions or delivery problems:

FALSEFLVG LLC
1143 E. Ireland Rd, #1211
South Bend, IN 46614
United States

Email: support@falseflvg.com