Refund policy

Last Updated: October 21, 2026

This Policy applies to all purchases made directly through falseflvg.com, operated by FALSEFLVG LLC ("FALSEFLVG," "we," "us," or "our"). It governs our satisfaction guarantees, apparel returns, bulk order exclusions, fraud investigations, and international rights.

1. DIETARY SUPPLEMENT SATISFACTION GUARANTEES

We stand behind our supplement formulations purchased directly on falseflvg.com.

A. 365-Day First-Purchase Guarantee (Grandfather Policy)

  • Eligibility: Applies only to your first order of a FALSEFLVG dietary supplement placed on or before October 31, 2026.
  • Household Limit: Strictly limited to one (1) claim per household (persons residing at the same physical address).
  • Timeframe: Guarantee claims must be submitted to support@falseflvg.com within 365 calendar days of the original purchase date.

B. 60-Day Satisfaction Guarantee (Standard Policy)

  • Eligibility: Applies to purchases of any FALSEFLVG dietary supplement placed on or after November 1, 2026, as well as any repeat or subsequent supplement orders.
  • Timeframe: Guarantee claims must be submitted to support@falseflvg.com within 60 calendar days of the original purchase date.

C. Guarantee Caps & Refund Details

  • Maximum Refund Cap: Covers up to a maximum of three (3) containers/tubs (a 90-Day Supply) per qualifying order. Quantities exceeding three containers in a single order are non-refundable under this policy.
  • What is Refunded: Refunds cover the actual purchase price paid for the eligible supplement containers after applied discounts. Original shipping charges are non-refundable.
  • No Return Required: You are not required to return opened or empty supplement containers unless specifically requested by FALSEFLVG.

2. BULK ORDERS (FINAL SALE)

  • Definition: Any order containing five (5) or more units of a single item (whether supplements, apparel, accessories, or other products) is classified as a bulk purchase.
  • Terms: Bulk purchases represent high-volume or commercial orders and are considered FINAL SALE. Bulk purchases are non-refundable, non-returnable, and non-exchangeable under any circumstances, including guarantee claims, except in cases of verified manufacturing defects or shipping damage.

3. APPAREL & MERCHANDISE RETURNS

Unopened, unworn, and unwashed apparel or merchandise may be returned or exchanged within 30 days of delivery.

A. Eligibility Requirements

To be eligible for an apparel or merchandise return or exchange:

  • Items must be requested within 30 calendar days of delivery.
  • Items must be unworn, unwashed, unaltered, and in resalable condition.
  • Items must be free from stains, makeup, deodorant marks, pet hair, perfume, or odors.
  • Original tags and packaging must be attached and intact.

Note: Items returned washed, worn, or without tags will be rejected and returned to the customer at their expense.

B. Return Shipping & Fees

  • Discretionary Returns: Unless an item is defective or shipped in error, customers are responsible for paying all return shipping costs. Shipping costs are non-refundable. If FALSEFLVG provides a return shipping label, the label cost will be deducted from your final refund amount.
  • Trackable Shipping: For returned physical items valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. FALSEFLVG cannot guarantee that a returned item will be received in transit.
  • Exchanges: Exchanges are subject to inventory availability. If an exchange item is out of stock, store credit or a refund to the original payment method will be issued.

4. NON-RETURNABLE & FINAL SALE ITEMS

The following items are final sale and cannot be returned, exchanged, or refunded:

  • Bulk orders (5+ units of a single item).
  • Digital Materials, ebooks, and downloadable research guides.
  • Free promotional gifts, hats, stickers, decals, or bonus merchandise.
  • Opened or partially used dietary supplements (outside of qualifying first-purchase guarantee claims).
  • Final sale or clearance items expressly marked as final sale at checkout.

5. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order upon delivery. If your order arrives damaged, defective, or contains the incorrect item:

  1. Contact support@falseflvg.com within 14 days of delivery.
  2. Provide your order number, a brief explanation, and photo documentation of the damaged item and original shipping packaging.
  3. Verified damaged or incorrect orders will receive a free replacement or full refund (including shipping costs) at no additional charge. Damaged item claims do not count against your satisfaction guarantee eligibility.

6. FRAUD PREVENTION & CLAIMS

If you suspect that you are a victim of payment fraud or unauthorized card activity on falseflvg.com, please contact us within 30 days from the purchase date at support@falseflvg.com.

Once a fraudulent claim is verified and confirmed, FALSEFLVG will facilitate a full refund or assist your financial institution in resolving the dispute. Fraudulent claims or chargeback abuse across duplicate accounts will result in immediate account restriction and refusal of future business.

7. REFUND TIMING & FINANCIAL INSTITUTIONS

Approved refunds are processed back to the original payment method within 5 to 7 business days following claim verification or return inspection. Depending on your card issuer or bank, it may take an additional 3 to 5 business days for the credit to officially post to your account statement.

If you have not received an approved refund after 10 business days, contact us at support@falseflvg.com for an audit. Once a refund is fully processed and submitted by FALSEFLVG, posting timelines are governed exclusively by your issuing financial institution.

8. EUROPEAN UNION RIGHT OF WITHDRAWAL

If you reside in the European Union, you have the right to withdraw from your purchase within fourteen (14) days of receiving your order without providing a reason.

  • Notice: You must notify us in writing within 14 days of delivery by emailing support@falseflvg.com.
  • Return Conditions: Items must be returned within 14 days of your withdrawal request in new, unworn, and unwashed condition with original tags and packaging intact.
  • Shipping & Refunds: Customers are responsible for return shipping costs. Upon inspection and approval, standard shipping fees paid at checkout will be refunded along with the item cost. Expedited shipping charges are non-refundable.
  • Exclusions: The Right of Withdrawal does not apply to opened dietary supplements, digital downloads, personalized items, bulk orders (5+ units), or final sale merchandise.

9. HOW TO INITIATE A RETURN OR CLAIM

  1. Email support@falseflvg.com from the email address associated with your order.
  2. Include your Full Name, Order Number, and the specific request (e.g., 60-Day Supplement Guarantee Claim, Apparel Size Exchange, or Damaged Item).
  3. Do not ship physical merchandise back without prior authorization from FALSEFLVG. Unauthorized returns will be rejected.

10. CONTACT INFORMATION

For returns, exchanges, guarantee inquiries, or fraud reporting:

FALSEFLVG LLC
1143 E. Ireland Rd, #1211
South Bend, IN 46614
United States
Email: support@falseflvg.com