Returns & Refunds

Quick Summary

Eligible unopened or unused physical products may be returned within 30 days of delivery, subject to the conditions below. For ordinary discretionary returns, the customer is generally responsible for return shipping.

NEWBRAIN 365-Day Money Back Guarantee

Your first qualifying purchase of NEWBRAIN is covered for 365 days. If you are not satisfied, you may request a refund for up to three tubs. Opened or used NEWBRAIN generally does not need to be returned unless FALSEFLVG specifically requests it.

The 365-Day Money Back Guarantee is a refund guarantee, not a 365-day physical return window.

Damaged, incorrect, missing, or undelivered orders are handled separately. Contact support@falseflvg.com for help.

FULL RETURNS, REFUNDS & 365-DAY MONEY BACK GUARANTEE POLICY

Last Updated: August 25, 2026

This Returns, Refunds & 365-Day Money Back Guarantee Policy applies to eligible Products purchased directly from FALSEFLVG LLC through falseflvg.com.

This Policy should be read together with our Terms of Service and Shipping Policy.

This Policy separates four different situations:

  1. the 365-Day Money Back Guarantee;

  2. ordinary returns outside the guarantee;

  3. damaged, incorrect, missing, lost, or undelivered orders; and

  4. cancellations or refunds required before shipment.

These situations are governed by different rules.

1. 365-DAY MONEY BACK GUARANTEE

We want NEWBRAIN to earn its place in your routine.

If it does not, your first qualifying purchase is protected by our 365-Day Money Back Guarantee, subject to the terms below.

The guarantee currently applies to NEWBRAIN purchased directly from falseflvg.com.

Future Products are covered only if the applicable Product page, offer, or checkout expressly states that the Product is covered by the 365-Day Money Back Guarantee.

A Product expressly covered by the guarantee is referred to as a "Covered Product."

The existence of the guarantee for NEWBRAIN does not automatically extend the guarantee to:

  • future dietary supplements;

  • apparel;

  • hats;

  • accessories;

  • merchandise;

  • Digital Materials;

  • guides;

  • services;

  • free gifts;

  • promotional items; or

  • other FALSEFLVG Products.

2. WHO IS ELIGIBLE FOR THE 365-DAY MONEY BACK GUARANTEE

The guarantee applies only to your first qualifying purchase of a Covered Product directly from FALSEFLVG.

The guarantee may be used only once.

It does not reset because a person:

  • creates another account;

  • uses another email address;

  • uses another payment method;

  • changes their name;

  • places an order through another household member; or

  • otherwise attempts to create another first-time purchase.

Second and later purchases of the Covered Product are not eligible for the 365-Day Money Back Guarantee.

3. ONE GUARANTEE PER HOUSEHOLD

The 365-Day Money Back Guarantee is limited to one qualifying guarantee claim per household.

For purposes of this Policy, a household generally means persons residing at the same residential address.

If multiple people residing at the same household place orders, only one qualifying first-purchase guarantee may be used for that household.

FALSEFLVG may use reasonably available order information to identify duplicate, fraudulent, or abusive claims.

4. 365-DAY REQUEST PERIOD

A guarantee request must be received by FALSEFLVG within 365 calendar days from the date the qualifying first order was placed.

To help us verify eligibility, the request should include:

  • the order number;
  • the purchase date; and
  • the name and email address associated with the order.

If you do not know or cannot locate the exact purchase date or order number, FALSEFLVG may use information reasonably available in its records to locate and verify the qualifying order.

Failure to provide information necessary for us to reasonably identify and verify the order may delay or prevent processing of the guarantee request.

Requests received after the applicable 365-day period are not eligible under the guarantee.

5. MAXIMUM NEWBRAIN GUARANTEE: THREE TUBS / 90-DAY SUPPLY

For NEWBRAIN, the 365-Day Money Back Guarantee covers no more than:

three (3) tubs, equivalent to a 90-Day Supply.

This maximum applies per qualifying first purchase and per household.

Purchasing more than three tubs on a first order does not increase the guarantee.

Any quantity over three tubs is outside the 365-Day Money Back Guarantee.

For example:

  • 1 tub purchased: up to 1 tub may qualify;

  • 2 tubs purchased: up to 2 tubs may qualify;

  • 3 tubs purchased: up to 3 tubs may qualify;

  • 4 or more tubs purchased: no more than 3 tubs may qualify.

6. WHAT IS REFUNDED UNDER THE GUARANTEE

For an approved guarantee claim, FALSEFLVG will refund the amount actually paid for the eligible Covered Product after applicable discounts, together with any original shipping charges paid on that order, subject to the limits in this Policy.

For NEWBRAIN, if your first order contains more than three tubs, the refundable amount will be calculated using the effective discounted per-unit price actually paid in that order and will be capped at the value of three eligible tubs.

Purchasing additional quantities does not make the entire first order refundable.

Applicable taxes attributable to refunded merchandise will be treated as required by law.

7. SHIPPING CHARGES UNDER THE GUARANTEE

Original shipping charges paid on the qualifying first order are refunded as part of an approved guarantee claim.

If the qualifying order received free shipping, there is no shipping charge to refund.

This rule applies only to the voluntary satisfaction guarantee.

It does not limit any refund of shipping charges separately required by law because:

  • FALSEFLVG cancelled an unshipped order;

  • merchandise could not be shipped;

  • a transaction was legally required to be refunded; or

  • another non-waivable consumer right applies.

8. FREE GIFTS, BONUS ITEMS, AND PROMOTIONAL MERCHANDISE

Free gifts and bonus items have no cash value for purposes of the 365-Day Money Back Guarantee.

This includes items such as:

  • Burn the Script hats;

  • stickers;

  • decals;

  • promotional merchandise;

  • bonus Products;

  • Digital Materials;

  • free guides;

  • launch gifts; and

  • other items provided without separate charge.

These items:

  • do not increase the amount of a refund;

  • are not separately refundable for cash;

  • do not create store credit;

  • do not reduce an otherwise valid guarantee refund; and

  • do not have to be returned unless FALSEFLVG specifically requests otherwise.

9. NO RETURN REQUIRED FOR THE 365-DAY MONEY BACK GUARANTEE UNLESS REQUESTED

Unless FALSEFLVG specifically instructs you otherwise, you are not required to return opened or used Covered Product to use the 365-Day Money Back Guarantee.

FALSEFLVG reserves the right, where reasonably appropriate and legally permissible, to request that remaining Product, packaging, or other materials be returned or documented.

Any ingestible Product returned to FALSEFLVG should not be assumed eligible for resale and may be discarded or destroyed.

10. HOW TO REQUEST THE 365-DAY MONEY BACK GUARANTEE

To request the guarantee, email:

support@falseflvg.com

Whenever reasonably possible, send the request from the email address associated with your order.

Include:

  • your full name;

  • your order number; and

  • a clear statement that you are requesting the 365-Day Money Back Guarantee.

FALSEFLVG may request reasonable information necessary to:

  • locate the order;

  • verify eligibility;

  • determine the applicable refund amount;

  • prevent duplicate claims;

  • prevent household-level duplicate claims; or

  • investigate suspected fraud or abuse.

We may ask for feedback regarding your Product experience.

Honest feedback helps us improve our Products and business.

An otherwise valid guarantee claim will not depend upon:

  • giving a positive review;

  • providing a testimonial;

  • agreeing to future marketing;

  • giving a particular explanation; or

  • changing your opinion of the Product.

11. REFUND METHOD UNDER THE GUARANTEE

Approved refunds are generally issued to the original payment method used for the order.

If the original payment method is no longer available or cannot receive the refund, FALSEFLVG may use another lawful refund method where appropriate.

FALSEFLVG will initiate an approved refund within a reasonable period after the request has been verified and approved.

The time required for the funds to appear after FALSEFLVG initiates the refund depends on the customer's:

  • bank;

  • credit-card issuer;

  • payment processor; or

  • financial institution.

FALSEFLVG cannot control third-party banking or payment-processing times after a refund has been submitted.

12. FAIR USE, FRAUD, AND ABUSE OF THE GUARANTEE

The 365-Day Money Back Guarantee is intended for legitimate first-time customers evaluating a Covered Product.

It is not intended for:

  • resellers;

  • unauthorized distributors;

  • bulk-buying schemes;

  • repeated claims;

  • duplicate household claims;

  • fraudulent purchases;

  • chargeback manipulation;

  • false identities;

  • refund exploitation; or

  • other attempts to circumvent the guarantee terms.

To the fullest extent permitted by law, FALSEFLVG may deny a guarantee request where we reasonably determine that the request is fraudulent or abusive.

FALSEFLVG may also restrict or refuse future orders associated with guarantee fraud or abuse.

Nothing in this Section limits legitimate rights provided by applicable law.

13. THE GUARANTEE IS A SATISFACTION POLICY, NOT A PRODUCT WARRANTY

The 365-Day Money Back Guarantee is a voluntary satisfaction-refund policy offered by FALSEFLVG.

It is not:

  • a medical guarantee;

  • a therapeutic guarantee;

  • an efficacy warranty;

  • a promise of a specific result; or

  • a warranty that a Product will produce a particular health, cognitive, emotional, physiological, athletic, or performance outcome.

The guarantee does not modify the disclaimers, warranty limitations, or liability limitations contained in our Terms of Service.

14. RETURNS OUTSIDE THE 365-DAY MONEY BACK GUARANTEE

The 365-Day Money Back Guarantee does not create a general right to return every FALSEFLVG order for 365 days.

Orders or Products that are not eligible under the guarantee may be subject to the ordinary return rules in this Section.

Unless otherwise stated on the applicable Product page, FALSEFLVG may accept returns of eligible physical Products that are:

  • unopened;

  • unused;

  • in original condition;

  • in original packaging where applicable; and

  • otherwise suitable for return.

A return request must be submitted within 30 calendar days after delivery unless a different return period is expressly stated with the applicable Product.

To request an ordinary return, email:

support@falseflvg.com

before sending anything back.

Do not return merchandise without first receiving return instructions from FALSEFLVG.

15. ORDINARY RETURNS OF UNOPENED DIETARY SUPPLEMENTS

Dietary supplements may be eligible for an ordinary return outside the 365-Day Money Back Guarantee only if:

  • the Product remains unopened;

  • tamper-evident seals remain intact;

  • the Product has not been used;

  • the Product is in substantially original condition; and

  • the return request is made within the applicable ordinary return period.

Opened or partially used ingestible Products are not eligible for an ordinary return merely because the customer changes their mind.

A first qualifying purchase may instead be eligible under the 365-Day Money Back Guarantee where its requirements are satisfied.

16. RETURN SHIPPING FOR ORDINARY RETURNS

Unless the return results from an error by FALSEFLVG or applicable law requires otherwise, the customer is responsible for return shipping costs for an ordinary discretionary return.

Original shipping charges are generally nonrefundable for an ordinary return.

FALSEFLVG recommends using a trackable shipping method when returning merchandise.

FALSEFLVG is not responsible for return merchandise lost before it is received by FALSEFLVG, except where applicable law provides otherwise.

Where FALSEFLVG provides a prepaid return label for a discretionary return, the cost of that label may be deducted from the refund where clearly disclosed and legally permitted.

17. CONDITION OF RETURNED MERCHANDISE

Returned merchandise may be inspected after receipt.

FALSEFLVG may decline or reduce a discretionary return refund where legally permissible if merchandise is:

  • opened;

  • used;

  • materially damaged after delivery;

  • missing parts;

  • altered;

  • contaminated;

  • not the Product originally purchased;

  • returned outside the applicable return period; or

  • otherwise materially different from the condition required by this Policy.

This Section does not apply to legitimate claims involving Products that arrived damaged, defective, incorrect, or otherwise subject to rights that cannot lawfully be waived.

18. NON-RETURNABLE ITEMS

Unless FALSEFLVG expressly states otherwise or applicable law requires a return or refund, the following are generally not eligible for ordinary discretionary return:

  • opened dietary supplements;

  • partially used dietary supplements;

  • consumed Products;

  • free promotional gifts;

  • free bonus items;

  • free Digital Materials;

  • downloaded Digital Materials;

  • gift cards, if offered;

  • personalized or custom-made merchandise, if offered;

  • clearance or final-sale merchandise expressly identified as final sale before purchase; and

  • Products that cannot reasonably be resold for health, hygiene, safety, or quality-control reasons.

This does not eliminate any legal remedy for:

  • defective merchandise;

  • incorrect merchandise;

  • non-delivery;

  • damage during shipment;

  • false or unauthorized charges; or

  • other non-waivable consumer rights.

19. APPAREL AND MERCHANDISE RETURNS

FALSEFLVG may offer apparel, hats, accessories, or other merchandise.

Unless the applicable Product page provides different terms, ordinary merchandise returns may be accepted within the applicable return period when the merchandise is:

  • unworn;

  • unused;

  • unwashed;

  • undamaged;

  • free from odors, stains, hair, or other signs of use;

  • returned with original tags where applicable; and

  • otherwise in resalable condition.

Sizing exchanges or merchandise exchanges may be available at FALSEFLVG's discretion and subject to available inventory.

Limited-edition or promotional merchandise may have additional restrictions disclosed with the applicable offer.

20. DIGITAL MATERIALS

Because Digital Materials may be delivered or accessed immediately, Digital Materials are generally nonreturnable and nonrefundable once:

  • delivered;

  • downloaded;

  • accessed; or

  • made available to the customer,

unless:

  • the applicable offer expressly states otherwise;

  • the material was not provided as promised; or

  • applicable law requires a refund.

Free Digital Materials have no cash refund value.

21. ORDERS OUTSIDE THE GUARANTEE AFTER THE ORDINARY RETURN PERIOD

If an order:

  • is not covered by the 365-Day Money Back Guarantee;

  • falls outside the applicable ordinary return period; and

  • does not involve damaged, incorrect, missing, defective, or legally nonconforming merchandise,

FALSEFLVG generally has no obligation to accept the return or provide a refund.

FALSEFLVG may, in its sole discretion and without creating an obligation to do so in future cases, offer:

  • store credit;

  • exchange;

  • partial accommodation; or

  • another customer-service resolution.

A discretionary accommodation does not amend this Policy or create a continuing right for other customers or transactions.

22. DAMAGED PRODUCTS

Shipping-related damage is handled separately from the 365-Day Money Back Guarantee.

If purchased merchandise arrives materially damaged, contact:

support@falseflvg.com

as soon as reasonably possible and preferably within 14 days after delivery.

Please retain:

  • the damaged Product;

  • shipping carton;

  • packing materials; and

  • shipping label

until the issue is resolved.

FALSEFLVG may request:

  • photographs;

  • video;

  • packaging information;

  • order information; or

  • other reasonable documentation.

If we verify that purchased merchandise was materially damaged before or during delivery, FALSEFLVG may provide an appropriate remedy, including:

  • replacement;

  • refund;

  • or another remedy required or permitted by law.

A damaged-item claim does not count as use of the 365-Day Money Back Guarantee.

23. WRONG OR MISSING ITEMS

If an order arrives with:

  • the wrong Product;

  • the wrong quantity; or

  • purchased merchandise missing,

contact:

support@falseflvg.com

as soon as reasonably possible and preferably within 14 days after delivery.

FALSEFLVG may request photographs or other reasonable documentation.

Once the issue is verified, we may:

  • send the correct Product;

  • send the missing Product;

  • replace affected merchandise;

  • refund the affected Product; or

  • provide another appropriate remedy.

A wrong-item or missing-item correction does not count as use of the 365-Day Money Back Guarantee.

24. LOST OR UNDELIVERED ORDERS

Packages that do not arrive are handled under our Shipping Policy.

If tracking does not show delivery and you reasonably believe the package was lost, contact:

support@falseflvg.com

preferably within 30 days after shipment.

FALSEFLVG may investigate the shipment and provide a remedy consistent with our Shipping Policy and applicable law.

A legitimate non-delivery claim does not count as use of the 365-Day Money Back Guarantee.

25. PACKAGES MARKED DELIVERED BUT NOT LOCATED

If carrier tracking shows delivery but you cannot locate the package, follow the procedures described in our Shipping Policy.

Contact:

support@falseflvg.com

preferably within 14 days after the carrier-reported delivery date.

FALSEFLVG may investigate with the carrier and may provide an appropriate remedy depending upon:

  • carrier information;

  • claim history;

  • supporting documentation;

  • the circumstances of delivery; and

  • applicable law.

A delivery investigation is separate from the 365-Day Money Back Guarantee.

26. STOLEN PACKAGES

A Product reportedly stolen after confirmed delivery is not treated as a satisfaction-guarantee claim.

FALSEFLVG may assist with investigation or carrier documentation as described in the Shipping Policy.

Replacement or refund is not guaranteed for every theft claim after confirmed delivery unless applicable law requires otherwise.

27. ORDER CANCELLATIONS BEFORE SHIPMENT

If you want to cancel an order before shipment, contact:

support@falseflvg.com

as soon as possible.

FALSEFLVG begins processing orders quickly and cannot guarantee that a cancellation request will be received before the order enters shipment.

Where cancellation is successfully completed before shipment, the applicable refund will be handled according to the transaction and applicable law.

A successful pre-shipment cancellation does not count as use of the 365-Day Money Back Guarantee.

28. ORDERS FALSEFLVG CANNOT SHIP

If FALSEFLVG cannot ship merchandise within the promised shipment period or another legally applicable period, FALSEFLVG will provide the customer with the delay, cancellation, consent, and refund rights required by applicable law.

Where an order is cancelled because FALSEFLVG cannot ship the merchandise, any required refund is handled separately from the 365-Day Money Back Guarantee.

A refund required because merchandise was not shipped does not use or eliminate the customer's guarantee eligibility.

29. REFUNDS FOR CANCELLED OR UNSHIPPED ORDERS

Refunds for cancelled or unshipped merchandise are not governed by the voluntary satisfaction-guarantee limitations where applicable law requires a different result.

Where federal or state law requires a full refund because merchandise cannot be shipped, FALSEFLVG will refund the amounts required by applicable law.

This may include shipping, handling, or other charges associated with unshipped merchandise where legally required.

30. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a transaction is incorrect, we encourage you to contact:

support@falseflvg.com

so we can investigate and attempt to resolve the issue.

Nothing in this Policy prevents you from exercising lawful rights with your bank or payment-card issuer.

However, FALSEFLVG may investigate suspected:

  • fraudulent chargebacks;

  • duplicate recovery attempts;

  • chargeback abuse;

  • simultaneous chargeback and refund claims; or

  • other payment manipulation.

A customer may not receive duplicate compensation for the same transaction.

If FALSEFLVG has already issued a refund and a duplicate payment dispute is also resolved in the customer's favor, FALSEFLVG may take lawful steps to recover any duplicate amount.

31. REFUND TIMING

FALSEFLVG will initiate approved refunds within 5 business days after approval or, where a return is required, after the returned merchandise is received and inspected.

Where applicable law establishes a specific refund deadline, that legal deadline controls.

After FALSEFLVG submits a refund, additional processing time may be required by:

  • banks;

  • payment-card issuers;

  • ecommerce platforms;

  • payment processors; or

  • other financial institutions.

FALSEFLVG does not control those third-party posting times.

32. REFUND METHOD

Refunds are generally issued to the original payment method.

FALSEFLVG does not ordinarily issue refunds:

  • in cash;

  • to unrelated payment methods;

  • to different cards;

  • to third parties; or

  • by another method selected solely by the customer.

If the original payment method cannot receive a refund, FALSEFLVG may provide another lawful refund method where appropriate.

33. DISCOUNTS, BUNDLES, AND PARTIAL RETURNS

Refunds are based on the amount actually paid for the eligible returned or refunded merchandise after discounts.

A customer is not entitled to receive more than the amount actually paid for the applicable Product.

If Products were purchased as part of a discounted bundle and only part of the bundle is eligible for return, FALSEFLVG may calculate the applicable refund based on:

  • the effective amount paid for the returned Product;

  • the bundle terms;

  • applicable promotional pricing; and

  • applicable law.

Free items included in a bundle have no cash refund value.

FALSEFLVG will not artificially assign a refund value to a free promotional item merely because it was included with a purchase.

34. PROMOTIONAL GIFTS AND RETURNS

If an order included a free promotional gift, the gift generally does not have to be returned unless FALSEFLVG specifically requests otherwise.

Free promotional gifts:

  • have no cash value;

  • are not separately refundable;

  • are not separately redeemable for store credit; and

  • do not increase a refund amount.

If a future promotion expressly conditions a return or refund on return of a promotional item, that condition will be disclosed as part of the applicable promotional terms.

35. FRAUD, ABUSE, AND RETURN RESTRICTIONS

FALSEFLVG may investigate return or refund activity reasonably suspected to involve:

  • fraud;

  • repeated abuse;

  • false identities;

  • manipulated order information;

  • product substitution;

  • empty-package returns;

  • unauthorized resale;

  • return of Products not purchased from FALSEFLVG;

  • duplicate refund attempts;

  • chargeback abuse;

  • repeated household claims; or

  • other abusive conduct.

To the fullest extent permitted by law, FALSEFLVG may:

  • deny fraudulent claims;

  • refuse discretionary returns;

  • limit future purchases;

  • close accounts;

  • refuse future business; or

  • take other lawful protective action.

Nothing in this Section limits legitimate consumer rights that cannot lawfully be waived.

36. NO WAIVER BY CUSTOMER-SERVICE ACCOMMODATION

FALSEFLVG may occasionally provide a refund, credit, exchange, replacement, extension, or other accommodation beyond what this Policy requires.

Doing so:

  • does not amend this Policy;

  • does not create a precedent;

  • does not create a continuing obligation;

  • does not waive FALSEFLVG's rights; and

  • does not entitle another customer or transaction to the same accommodation.

37. CONFLICT WITH APPLICABLE LAW

Nothing in this Policy is intended to eliminate or restrict a consumer right that applicable law does not permit FALSEFLVG to waive.

Where this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement controls to the extent of the conflict.

38. CHANGES TO THIS POLICY

FALSEFLVG may update this Returns, Refunds & 365-Day Money Back Guarantee Policy from time to time.

The Last Updated date at the top identifies the current version.

Changes generally apply prospectively.

A later change will not retroactively eliminate a refund or return right attached to a completed transaction where applicable law does not permit such a change.

39. CONTACT

For returns, refunds, guarantee claims, or order problems:

FALSEFLVG LLC
1143 E. Ireland Rd, #1211
South Bend, IN 46614
United States

Email: support@falseflvg.com